At iProCare, we are committed to protecting the privacy and personal information of our website visitors, customers, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, contact us through forms, WhatsApp, email, or phone, or use our services.
This Privacy Policy is prepared in accordance with applicable Indian laws, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection (DPDP) Act, 2023
By using our website or submitting information through any communication channel, you agree to the practices described in this Privacy Policy.
1. Introduction
iProCare provides customer support, technical assistance, service-related communication, and related support solutions through its website and communication platforms.
We understand the importance of protecting user privacy and maintaining the confidentiality of personal information shared with us.
This Privacy Policy explains:
- What information we collect
- How we use the collected information
- How user data is protected
- User rights regarding their personal information
- How users can contact us regarding privacy concerns
2. Information We Collect
When users interact with our website, forms, WhatsApp, email, or phone support channels, we may collect different types of information.
Personal Information
We may collect the following personal details:
- Full Name
- Email Address
- Phone Number
- Address or Location Details (if provided)
Device & Service Information
Through our contact forms and service inquiry forms, we may collect:
- Selected Device Type (such as Android or other devices)
- Description of the issue or service request
- Customer inquiry details
- Service-related communication information
- Appointment or support request details
Information Submitted Through Contact Forms
When users submit the “Get In Touch With Us” form on our website, the following information may be collected:
- Name
- Email Address
- Phone Number
- Device Selection
- Issue Description or Inquiry Message
This information is collected only for communication, support, and service-related purposes.
Automatically Collected Technical Information
When users browse our website, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Website Usage Activity
- Cookies and Analytics Data
3. How We Use Information
The information collected through our website and communication channels may be used for the following purposes:
- Responding to customer inquiries
- Providing customer support and technical assistance
- Understanding and resolving customer issues
- Contacting users regarding service requests
- Improving website functionality and user experience
- Maintaining internal records
- Enhancing customer communication
- Monitoring website performance and security
- Preventing misuse, fraud, or unauthorized activities
Information provided by users is used strictly for legitimate business and support purposes.
We do not sell, rent, or trade user personal information to third parties.
4. Medical & Sensitive Data Protection
If users voluntarily provide medical-related or sensitive information while seeking support or assistance, such information is treated with reasonable confidentiality and care.
We take appropriate measures to:
- Restrict access to sensitive information
- Prevent unauthorized disclosure
- Maintain secure handling practices
- Protect information from misuse or unauthorized access
Users are advised not to share unnecessary sensitive personal or medical information through unsecured communication channels.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience and website performance.
Cookies may help us:
- Understand visitor behavior
- Improve website navigation
- Store user preferences
- Analyze website traffic
- Enhance website performance
Users can disable cookies through browser settings; however, some website features may not function properly if cookies are disabled.
6. Data Sharing Policy
We respect user privacy and do not sell personal information to third parties.
User information may be shared only in the following situations:
- With authorized staff or service providers for support purposes
- When required by law or government authorities
- To comply with legal obligations
- To protect our legal rights or prevent fraud
- To maintain website security and operations
Any third-party service providers handling user data are expected to follow reasonable confidentiality and data protection practices.
7. Third-Party Services
Our website may use third-party tools and services, including:
- WhatsApp communication services
- Website hosting providers
- Analytics services
- Contact form systems
- Email communication tools
- Security and spam protection tools
These third-party services may collect and process data according to their own privacy policies.
We encourage users to review the privacy policies of third-party platforms before using their services.
8. Data Security Measures
We implement reasonable security practices and procedures to protect user information from unauthorized access, misuse, disclosure, alteration, or destruction.
Our security measures may include:
- Secure hosting infrastructure
- Limited access to personal information
- Password-protected systems
- Website monitoring and security controls
- Periodic technical maintenance and updates
Although we strive to use commercially acceptable methods to protect user information, no method of internet transmission or electronic storage is completely secure.
9. User Rights & Consent
By submitting forms, contacting us through WhatsApp, email, phone, or using our website, users consent to the collection and use of their information as described in this Privacy Policy.
Users have the right to:
- Access their personal information
- Request correction of inaccurate data
- Modify submitted information
- Request deletion of personal information
- Withdraw consent where applicable under law
Users may contact us to exercise these rights.
10. Data Retention Policy
We retain personal information only for as long as necessary for:
- Providing requested services and support
- Maintaining communication records
- Legal and regulatory compliance
- Resolving disputes or enforcing agreements
Once information is no longer required, reasonable efforts are made to securely delete or anonymize the data.
11. Children’s Privacy
Our website and services are not intended for children under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information directly from minors. If any parent or guardian believes that a child has submitted personal information, they may contact us for removal of such data.
12. External Links Disclaimer
Our website may contain links to external websites or third-party platforms.
We are not responsible for:
- Content on external websites
- Third-party privacy practices
- Security policies of external services
Users are encouraged to review the privacy policies of any external websites they visit.
13. Changes to This Privacy Policy
iProCare reserves the right to update or modify this Privacy Policy at any time.
Any changes will become effective immediately upon posting on this page. Users are encouraged to review this page periodically to stay informed about our privacy practices.
14. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us using the details below.
Contact Us
Company Name: iProCare
Website: www.iprocare.in
Email: info@iprocare.in
Phone: +91 63638 02922
Consent
By using iProCare, submitting inquiries, filling out contact forms, selecting devices, describing issues, contacting us through WhatsApp, email, or phone, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and processing of your information in accordance with applicable Indian laws and regulations.