At iProCare, customer satisfaction and service quality are important to us. This Refund & Warranty Policy explains the terms related to service warranties, refunds, cancellations, replacements, and customer responsibilities for services or support provided through our website and communication channels.
By using our services or submitting service requests through our website, phone, WhatsApp, or email, you agree to this policy.
1. Introduction
iProCare provides customer support, device-related assistance, service coordination, and technical support solutions.
This policy outlines:
- Warranty coverage terms
- Refund eligibility
- Cancellation conditions
- Service limitations
- Customer responsibilities
2. Warranty Policy
Service Warranty
We strive to provide reliable and professional support services. Certain services offered by iProCare may include a limited service warranty depending on the nature of the support or repair provided.
The warranty period, if applicable, will be communicated to the customer at the time of service.
Warranty Coverage
The warranty may cover:
- Service-related defects
- Issues directly related to the completed service
- Technical faults recurring within the warranty period
- Support errors caused by our service process
Warranty Does Not Cover
Warranty shall not apply in the following situations:
- Physical damage caused after service completion
- Customer misuse or negligence
- Unauthorized repairs or modifications by third parties
- Software issues caused by external applications
- Damage caused by water, accidents, or electrical issues
- Problems unrelated to the original reported issue
- Normal wear and tear
Warranty Claim Process
To request warranty support, customers must:
- Contact us within the applicable warranty period
- Provide proof of service or invoice details
- Clearly explain the issue being faced
Our support team will review the request and determine eligibility under the warranty terms.
3. Refund Policy
Refund Eligibility
Refunds may be considered under limited circumstances, including:
- Service could not be completed
- Duplicate payment made by customer
- Incorrect billing or payment errors
- Service cancellation approved before work initiation
- Failure to provide agreed service due to internal limitations
Refund approval is subject to verification and management review.
Non-Refundable Situations
Refunds will generally not be provided for:
- Completed services
- Change of mind after service completion
- Delays caused by customer non-response
- Issues arising from third-party products or software
- Services already initiated or partially completed
- Incorrect information provided by the customer
Refund Processing Time
Approved refunds, if applicable, may take approximately:
- 7 to 14 business days
depending on the payment method, banking process, and financial institution policies.
Refunds will be processed using the original payment method whenever possible.
4. Cancellation Policy
Customers may request cancellation of a service before the service process has started.
Once work, diagnosis, support, or service activities have begun, cancellation requests may not be eligible for refunds.
We reserve the right to refuse cancellation requests for services already completed or substantially initiated.
5. Customer Responsibilities
Customers are responsible for:
- Providing accurate information
- Describing issues correctly
- Cooperating during the support process
- Maintaining backups of important data before service
- Following service instructions provided by our team
iProCare shall not be responsible for data loss, customer negligence, or issues caused by unauthorized third-party actions.
6. Limitation of Liability
While we aim to provide reliable support and service assistance, iProCare shall not be liable for:
- Indirect or consequential damages
- Data loss
- Device downtime
- Business interruption
- Third-party software or hardware failures
- Customer misuse of services
Customers use the services at their own discretion and risk.
7. Changes to This Policy
iProCare reserves the right to modify or update this Refund & Warranty Policy at any time without prior notice.
Updated versions will be posted on this page with the revised effective date.
Users are encouraged to review this policy periodically.
8. Contact Information
For refund requests, warranty claims, or policy-related questions, please contact us:
Contact Us
Company Name: iProCare
Website: www.iprocare.in
Email: info@iprocare.in
Phone: +91 63638 02922
Customer Acknowledgment
By using iProCare, requesting services, submitting forms, or communicating with us through phone, WhatsApp, or email, you acknowledge that you have read, understood, and agreed to this Refund & Warranty Policy.